With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

Rule #1: Start your CMDB project around the business value it brings. Populating a CMDB with data or Configuration Items (CIs) and relationships has no real value in and of itself. The value comes ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

SolarWinds, a leading provider of powerful and affordable IT management software, announced the launch of SolarWinds Service Desk Enterprise, a new solution to help enterprises manage IT complexity, ...

I got a fair amount of correspondence to the first newsletter in which I wrote about analytics and the configuration management database. All of the feedback was positive and largely echoed my belief ...