Companies aren't even pretending to care about their customers anymore. I'm getting to the point where I think that everything I learned in basic economics was a complete lie. On a somewhat unrelated ...

Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on ...

HP has ended a policy that made people wait at least 15 minutes for every customer service call in the hopes that they would give up and turn to the company's website or chatbot. As The Register ...