Ever since Chat became a customer service communication channel people have wondered how many Chat sessions can agents handle. You’ve experienced the Chat channel as a customer of some other company ...

Live chat may be one of the best ways to answer questions, overcome the barriers to an online sale, and even discover where your website needs improvement. And these are just some of the benefits.

As the Internet has developed and grown technologically, online video has been at the forefront. Consumers are tuning out of television and are instead looking toward the Web to catch up on the ...

UPDATE (July 8, 2026): Google has just issued a small, but rather necessary update to Google Chat. Read more at the end of the article. Summary: Google Chat is Google’s communication service, ...

Posts from this author will be added to your daily email digest and your homepage feed. is a deputy editor and Verge co-founder with a passion for human-centric cities, e-bikes, and life as a digital ...

Opinions expressed by Entrepreneur contributors are their own. Organizing a Twitter chat is a great way to establish yourself or your brand as a leader and build a community within your industry.