You know the term ITIL. You may have even studied for the certification. Even so, do you ever feel like you don't know how to ...

Network management is a complex topic. In today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization. The role of the ...

What you'll learn: Find out why you should be implementing ITIL in your IT organization. Learn the five phases of ITIL service management, how ITIL v3 service management allows you to target ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...