Deployment teams are now bundled into major deals, accelerating how fast clients move from testing to production.

ServiceNow raised its AI target again, yet the contracted backlog that feeds future revenue is guided to grow more slowly.

Stagwell and enterprise AI platform ServiceNow have inked a three-year strategic partnership to collaborate on go-to-market initiatives that “build, activate, and measure marketing campaigns,” ...

Our ITSM platform never lacked data, but it hasn’t always been easy to understand what the data was telling us and what actions we should take next, despite all the time spent building catalog items, ...

ServiceNow Inc. is enhancing the artificial intelligence features in its service desk offering with Flow, a feature that handles employee requests via a natural language interface with extensive ...

For two years, ServiceNow’s challengers have built businesses around frustrations with its software. Their pitch centers on two complaints: Implementations take too long, and employees increasingly ...

ServiceNow has a new take on the service desk: Flow by ServiceNow, a standalone AI product that allows users to get help via chats in Microsoft Teams, Slack, or a Flow web app, or by email, rather ...

ServiceNow released security patches for three new maximum-severity AI Platform vulnerabilities that can be exploited in code injection, SQL injection, and privilege escalation attacks. The ServiceNow ...

Most security stories start with something broken. This one starts with everything working as designed. Researchers at Reco have been tracking a campaign they call City-Forum, named after a domain ...

ServiceNow just posted a blowout quarter with AI deployments scaling at a pace no enterprise software company has matched, yet the stock sits 50% below where it traded a year ago. Something about that ...

Monday - Friday, 6:00 - 7:00 PM ET ServiceNow CEO Bill McDermott said the company is becoming increasingly important as businesses deploy more autonomous AI agents. McDermott said ServiceNow's ...